Doc Franchise Writings and Ramblings

Franchises have it the worst. One corporate mast but many media experts; each one sure they know what is best for their market. Eeeesh!

Any successful brand is successful by standing for something singular in the mind of their users, clients, customers and potential customers. Getting those folks to see you different, what you stand, for is almost impossible unless you don’t stand for anything at all. In other words, a brand that is nowhere in the mind is a brand that can be changed. A brand that stands for something in the mind is a brand that is locked into its position.

In the cemetery of failed launches are thousands of products like Xerox computers, IBM copiers, Tanqueray vodka, Listerine toothpaste, Coca-Cola clothes, etc. These products didn’t fail in the marketplace, they failed in the mind. They tried to stand for something that didn’t fit the prospects perceptions about the brands.

Mind first, market second. You can’t short-circuit the process by taking a good product to market to demonstrate its superior performance and then, in the process, changing perceptions in the mind of the consumer.

I have been in more meetings than I can count where a franchise or association CEO or a CMO has said, 'Here is our product which out-performs our competition. Now it’s your job to communicate that superiority to prospects.'

Forget your objective reality. Forget product superiority. Marketing is a game of perceptions. The perception is the reality. Start with the mind of the prospect and figure out a way to deal with those perceptions, even if those perceptions are negative. Once you find that perception pound it to death!
• Avis is No. 2 in rent-a-cars. So why go with us? We try harder.
• The taste you hate, twice a day. Listerine.
• With a name like Smuckers, it has to be good.

Every one of those changed the message along the way. But we, as consumers, we never changed our minds.

Many marketing people don’t have the courage to deal with negative perceptions. Most franchisees get bored so easily they're worse than an ADHD Chimp locked in a cage with a case of Rockstar! They constantly change and they constantly create marketing positions that are ignored.

That’s understandable. But what’s not understandable are the number of marketing people willing to walk away from positive perceptions.

Take Pepsi-Cola, for example. Now, I have to admit, I love this case study. It is one of my favorites. What comes to mind when you think of Pepsi? Back in 1963, the brand launched an advertising program that has to be the ultimate cola campaign.

The Pepsi Generation.

This idea took advantage of a key psychological principle. The younger generation looks for ways to rebel against the older generation. Since the older generation was drinking Coca-Cola, it was easy to convince the younger generation that they should be drinking Pepsi.

How long did the Pepsi Generation slogan last? Just four years. For the next 16 years, Pepsi experimented with a number of different slogans.

1967: Taste that beats the others cold. Pepsi pours it on.
1969: You’ve got a lot to live. Pepsi’s got a lot to give.
1973: Join the Pepsi people feelin free.
1976: Have a Pepsi day.
1979: Catch that Pepsi spirit.
1981: Pepsi’s got your taste for life.
1983: Pepsi now!

Sixteen years wasted until, in 1984, Pepsi went right back to what made the brand a strong No. 2 to Coca-Cola.

Pepsi. The choice of a new generation.

Nothing is as vulnerable as a powerful advertising slogan. Year after year, creative hot shots take a crack at it, figuring that if they can topple the king, their reputations are made for life.

Finally by 1992, they did it. At the Super Bowl that year, Pepsi-Cola introduced a new advertising slogan with three 60-second commercials.

The new slogan: Gotta have it.

The TV commercials were loaded with celebrities including such old-timers as Yogi Berra, Regis Philbin and George Plimpton. At first, I was upset that all these old folks started drinking it, says one hip-looking teenager in one of the spots, and then I said, Hey, they’re people, too.

One of the biggest mistakes a marketer can make is appealing to everybody. If you appeal to everybody, you appeal to nobody.

In one of the commercials, a little girl notes, If the taste of Pepsi is so big, then everybody’s gotta have it.

Appealing to everybody didn’t work for Pepsi-Cola. ‘Gotta have it’ lasted about as long as a peanut M&M in my mouth. By the next year, it was back to the younger generation. Be young, have fun, drink Pepsi. As the years rolled on, Pepsi kept on -- changing its slogan.

1995: Nothing else is a Pepsi.
1997: Generation Next. (Close, but no cigar.)
1999: The joy of cola.
2002: The joy of Pepsi.
2004: Pepsi. It’s the cola.
2007: More Happy
2008: Something for Everyone

Tell the truth. Do you remember any of these Pepsi-Cola advertising slogans? Isn’t the only idea connected with the brand its appeal to the younger generation? Isn’t the Pepsi Generation the one slogan that most people remember? I think so.

In his book, Adcult USA, James Twitchell tells a story about Rosser Reeves. An executive of Minute Maid once complained about Reeves refusal to fiddle with the advertising, saying ‘You have 47 people working on my brand, and you haven’t changed the campaign in 12 years. What are they doing?’

Reeves replied: ‘They’re keeping your people from changing your ad.’

To all you erstwhile wizened sages of the franchise wars, be smart, do yourself a favor; find what works, use what works, get to that point and then allow creativity to shine through that singular filter.

John is a 26-year professional in the franchise industry. He has been a franchisee, a franchise executive and an advocate/consultant to the public and to dozens of franchise companies. He is the founder and managing partner of Wilson Associates and can be reached at docfranchise@gmail.com. or direct office 480.838.1641